Privacy policy

Last updated: 25 October 2026

This policy explains what personal data Dexalora collects through dexalora.com, why we collect it, how long we keep it, and the rights you have over it.

Who is responsible for your data

Dexalora (c/o Autorenglück #92491, Albert-Einstein-Str. 47, 02977 Hoyerswerda, Germany) is the data controller for the personal data described here. For any question about this policy or your data, write to contact@dexalora.com.

What we collect

When you send the contact form, we collect:

• your name and email address
• your company name, if you give it
• the service you're interested in and your message
• the date and time of the message and your IP address, used to block spam and abuse

When you visit any page, our web server records standard technical logs: IP address, date and time, the page requested, browser type and referring page. These are used only to keep the site running and secure.

When you unsubscribe from our emails at dexalora.com/unsubscribe, we record your first and last name, email address, the topics you choose to keep (if any), your optional reason, your IP address, browser type, and the date. We keep this record so we can stop sending you emails and show that we honoured your request.

When you request a free website check at dexalora.com/de, we record your first and last name, email address, website address, the service you need and your message, plus your IP address, the approximate location derived from it (city and country), your device and browser type, the page or campaign that sent you, and the date. We use this only to review your website, answer you and prepare an offer; it is kept like contact form messages, described below.

When you sign up for our offers at dexalora.com/subscribe, we record your first and last name, email address, the offer topics you pick, your IP address, the approximate location derived from it (city, region and country), your device and browser type, the page or campaign that sent you, and the date. We use this to email you offers on the topics you chose, and to show that you agreed to receive them.

Some links we share go through short dexalora.com links. When you open one, we record which link was opened, the date and time, your IP address, the approximate location derived from it (city, region and country) and your browser type. This tells us which links interest people; it does not identify you by name or email.

Why we use it

• To answer your request and prepare an estimate, based on your consent and on steps taken at your request before a contract.
• To send you the offers you signed up for, based on your consent, which you can withdraw at any time by unsubscribing.
• To measure our links and pages — how often they are opened and from which region — based on our legitimate interest in improving our communications.
• To protect the site from spam and attacks, based on our legitimate interest in keeping the service secure.

We don't use your details for advertising, we don't sell them, and we don't add you to a newsletter unless you ask us to.

Cookies and tracking

This website does not use cookies or advertising trackers. Besides the link-click record described above, we count visits to our landing pages without cookies: we store the page, time, campaign, country and device type, plus a code derived from your IP address and browser that changes every day. Your IP address itself is not stored for this, and the code cannot be traced back to you. Fonts and images are served from our own server, so visiting the site does not send your data to third parties.

Who can see your data

Only the Dexalora team. Your data is stored on our own server, operated by our hosting provider, which processes it only on our behalf. We share data with authorities only when the law requires it.

How long we keep it

• Contact form messages: up to 3 years after our last exchange, unless you become a client, in which case the data is kept for as long as the law requires for contracts and invoices.
• Offer sign-ups: until you unsubscribe, then only as long as needed to prove your consent and honour your unsubscribe.
• Unsubscribe records: for as long as we send marketing emails, so that you are never emailed again by mistake.
• Link click records and visit counts: up to 24 months.
• Server logs: up to 12 months.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, and to receive a copy of it in a portable format. You can withdraw your consent at any time; this does not affect anything done before you withdrew it.

To use any of these rights, email contact@dexalora.com. We reply within one month. If you think we have not handled your data properly, you can also complain to the data protection authority in your country.

Security

The site is served only over an encrypted HTTPS connection, and contact messages are stored outside the public part of the server with access restricted to our team.

Changes to this policy

If we change how we handle personal data, we'll update this page and the date at the top.